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Conscientious staff

by on 10 Sep 2020

A great experience from start to finish.
It all started when Margarida agreed to match price I had found from Booking.com (even with “Genius” discount) for their family room… which housed 3 adults comfortably.
Despite Covid challenges the staff throughout the hotel were excellent.
The young man working the bar on his own deserves special praise… cheerful despite the absence of support. The breakfast staff were also fast, cheerful and efficient.
Sadly we witnessed one impatient man being rather rude making a complaint to the reception desk… but that was a reflection of his unreasonable expectations, not shortcomings on the part of the hard-working staff.
Overall we got a good price, a comfy room and great service. Because of Covid, we had to book the pool & jacuzzi, but then we had the place to ourselves for 45 minutes! You wouldn’t normally expect that!!
Well done Norfolk Royale.