Impressive exterior, well-furnished public rooms, a large, warm, comfortable bedroom with plenty of lights to read by (a rarity in many “modern” hotels) & a large bathroom with a REAL plug in the washbasin (not one of the trendy mechanisms that don’t keep the water in the basin). Like another reviewer we could hear music coming up from the restaurant, but when we mentioned it to the Duty Manager he offered to turn it down.
We found ALL the staff to be friendly, efficient & obliging. In particular we found the 3 receptionists to be delightful! We can’t understand the negative comments made about them by other reviewers.
The breakfasts & dinners were excellent & thanks to the Gold Bar offer we felt that our 2-day stay was very good value. Drinks, however, were on the expensive side, as was the £16 per day charge n the hotel’s underground car park.We noticed that the nearby NCP car park had similar charges - I suppose it’s what you expect in a city like Bournemouth which is full of office-blocks