Who are we
The Norfolk Royale Hotel is the ‘Controller’ of any data we collect. The Norfolk Royale Hotel is part of Peel Hotels PLC, Registered in England No. 03473990 Registered Office: 5th Floor, Kinnaird House, 1 Pall Mall East, London, SW1Y 5AU.
Any data collected by the Norfolk Royale Hotel will be processed in line with the law, the General Data Protection Regularion (GDPR) and the Data Protection Act 2018.
What personal information we collect and why
If you complete a form on our website we collect and store the data shown on that form, website we also collect your IP address to help with SPAM detection. We only collect the information necessary to fulfil your request or answer your query.
We do not collect any personal information using cookies, as we do not have cookies enabled on our website.
If you stay at our hotel we will ask you to fill out a registration form and we collect and store the data shown on that form. The data on the form includes information essential for us to supply our services to you, as well as data we are legally obliged to hold. In addition you will have the option to opt in to any additional marketing.
If you enquire about our services we will as you to provide details to help us provide a quotation for our services. We only ask for the information we require to provide the quotation and we will only hold your details for a reasonable period of time after the quotation has been provided.
How we use your personal information
Will we only use your personal information for the purpose for which it was collected. It will not be used for anything else, without your express permission, subject to legal exceptions. The following are the reasons for which we collect and process your personal data
Purpose Legal Basis
To provide a service Carrying out a contract with you
To provide a quote At your request
To answer a question Legitimate Interest
To deal with complaints Legitimate Interest
To connect with you to offer our service Legitimate Interest
To respond to Subject Access Requests Legal Obligation
If you do not provide the information we require we may not be able to provide the service you require, or the quote or answer to your query.
Who will have access to your personal information
We use third party processors to provide services such as IT, Marketing and Sales, therefore these processors will have access to your information. However we ensure that these third parties comply with GDPR and Data Protection Legislation and only have access to the appropriate data.
How long we keep your personal information
If you are a client we will keep your personal for as long as you stay with us and for 7 years after that for legal, tax and insurance purposes.
If you are a potential client (ie you have enquired about our services) we will keep your personal information for as long as it takes to answer your enquiry and 12 months after that.
How secure is your personal information
We take appropriate technical and organizational measures to ensure your data is safe in line with GDPR and the DPA 2018.
Data protection legislation gives you rights regarding your personal data, and subject to legal exemptions we must comply when you wish to exercise these rights. For example you have the right to issue a Subject Access Request, this is a request for all the information we hold about you. We do not make a charge for this (providing the request is not unfounded or excessive). Your request must be made in writing to the General Managet and the address given under ‘How to Contact us’. We may ask you to provide ID before processing the request. We will process your request within 1 month.
You also have rights in relation to rectification, erasure, restriction, data portability, objections and automated decision making. Please contact the General Manager using the contact details listed.
If you have any complaints about how the Norfolk Royale Hotel has handled your personal data please contact the General Manager using the contact details listed. If you are not satisfied with our response you may also complain to the Information Commissioners Office:
Information Commissioner’s Office
How to Contact us
If you have any questions about our Privacy Notice, how your personal data is being processed or you wish to make a subject access request or complaint please use the following contact details
Norfolk Royale Hotel