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The Perfect Host

Based in Bournemouth, The Norfolk is a four AA star hotel that merges the traditional with contemporary and is just a short walk from one of the UK’s best beaches.

Our location

The Norfolk Hotel - Bournemouth
The Norfolk Hotel - Bournemouth
The Norfolk Hotel - Bournemouth

Privacy & Cookies

The privacy is your personal data is very important to us here at the Norfolk Royale Hotel. This notice sets out how the Norfolk Royale Hotel uses and protects your personal information when you use this website.

Who are we

The Norfolk Royale Hotel is the ‘Controller’ of any data we collect. The Norfolk Royale Hotel is part of Peel Hotels PLC, Registered in England No. 03473990 Registered Office: 5th Floor, Kinnaird House, 1 Pall Mall East, London, SW1Y 5AU.

Any data collected by the Norfolk Royale Hotel will be processed in line with the law, the General Data Protection Regularion (GDPR) and the Data Protection Act 2018.

What personal information we collect and why

Forms

If you complete a form on our website we collect and store the data shown on that form, website we also collect your IP address to help with SPAM detection. We only collect the information necessary to fulfil your request or answer your query.

Cookies

We do not collect any personal information using cookies, as we do not have cookies enabled on our website.

Customers

If you stay at our hotel we will ask you to fill out a registration form and we collect and store the data shown on that form. The data on the form includes information essential for us to supply our services to you, as well as data we are legally obliged to hold. In addition you will have the option to opt in to any additional marketing.

Potential Customers

If you enquire about our services we will as you to provide details to help us provide a quotation for our services. We only ask for the information we require to provide the quotation and we will only hold your details for a reasonable period of time after the quotation has been provided.

How we use your personal information

Will we only use your personal information for the purpose for which it was collected. It will not be used for anything else, without your express permission, subject to legal exceptions. The following are the reasons for which we collect and process your personal data

Purpose                                                           Legal Basis

To provide a service                                         Carrying out a contract with you

To provide a quote                                            At your request

To answer a question                                         Legitimate Interest

To deal with complaints                                    Legitimate Interest

To connect with you to offer our service           Legitimate Interest

To respond to Subject Access Requests              Legal Obligation

If you do not provide the information we require we may not be able to provide the service you require, or the quote or answer to your query.

Who will have access to your personal information

We use third party processors to provide services such as IT, Marketing and Sales, therefore these processors will have access to your information. However we ensure that these third parties comply with GDPR and Data Protection Legislation and only have access to the appropriate data.

How long we keep your personal information

If you are a client we will keep your personal for as long as you stay with us and for 7 years after that for legal, tax and insurance purposes.

If you are a potential client (ie you have enquired about our services) we will keep your personal information for as long as it takes to answer your enquiry and 12 months after that.

How secure is your personal information

We take appropriate technical and organizational measures to ensure your data is safe in line with GDPR and the DPA 2018.

Your rights

Data protection legislation gives you rights regarding your personal data, and subject to legal exemptions we must comply when you wish to exercise these rights. For example you have the right to issue a Subject Access Request, this is a request for all the information we hold about you. We do not make a charge for this (providing the request is not unfounded or excessive). Your request must be made in writing to the General Managet and the address given under ‘How to Contact us’. We may ask you to provide ID before processing the request. We will process your request within 1 month.

You also have rights in relation to rectification, erasure, restriction, data portability, objections and automated decision making. Please contact the General Manager using the contact details listed.

If you have any complaints about how the Norfolk Royale Hotel has handled your personal data please contact the General Manager using the contact details listed. If you are not satisfied with our response you may also complain to the Information Commissioners Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

www.ico.org.uk

How to Contact us

If you have any questions about our Privacy Notice, how your personal data is being processed or you wish to make a subject access request or complaint please use the following contact details

General Manager
Norfolk Royale Hotel
Richmond Hill
Bournemouth
BH2 6EN

gm@norfolkroyale-hotel-bournemouth.com

2019 Brochure